Check in and check out
Check in time is 4:00 pm. Check out time is 10:00 AM. Guests arriving at the check-in center prior to the 4:00 PM check-in time are not likely to secure an early check-in. If you plan to arrive after regular business hours, we will make special arrangements for you to secure your keys. Please Remember to come by our office the next morning to register. On your departure day, after leaving your rental home by 10:00 AM, please proceed directly to the check-in center to return your keys.

Unlike small, cramped hotel rooms, it takes a full day to professional clean and sanitize a rental home. So an early check in can only occur if the home was empty the night before. A late check out is only possible by paying for an additional night and must be arranged in advance. Guests who fail to return their keys or leave their rental property on time will incur a $50 charge.

Reservation and Payment Terms
A $100 non-refundable deposit is due immediately upon making your reservation. The balance of your account is due 30 days prior to your scheduled arrival. Late payment could result in the cancellation of your reservation or a change in your home allocation.

Cancellation Policy
If you cancel your reservation more than 30 days prior to your scheduled arrival, you forfeit your deposit, but will not be charged the balance of your account. We regret we are unable to refund trips paid in full within 30 days of your scheduled arrival for any reason. Therefore we highly recommend guests purchase travel insurance (see below).

Travel Insurance
Because vacations can be disrupted for a variety of reasons including (but not limited to) emergencies, death, airline delays & disruptions, illness and bad weather we highly recommend you purchase travel insurance at the time of your reservation. Insurance can usually be secured from an independent agency at 6%-7% of your total reservation.

Accidental Damage Waiver
Your reservation includes a $29.00, non-refundable accidental damage waiver. This fee covers any accidental damage that occurs to your property during your stay up to $1000. However, this fee does not cover: Lost or stolen items, intentional damage, excessive damage, damage done by motor vehicles, damage caused by fire or smoking, or the cost to repair a frozen A/C unit because the thermostat was set too low. For this coverage to apply the damage must be reported to the office as soon as it occurs. This is a required charge and applies to each individual home rented.

Your Rental Home/Special Requests
We will make every effort to house you in the exact home you`ve chosen. If unforeseeable circumstances make that impossible, we will substitute a home of equal or greater quality with an equal or greater number of bedrooms. If you`ve rented a home with more than 4 bedrooms this substitution may include the substitution of two or more homes in close proximity with a total number of bed/bathrooms equal to or greater than our original reservation.

If you made a special request when reserving your home, it is understood that, while we will do everything possible to fulfill your request, we cannot guarantee that your special request will be met.

Minimum Stay
If you are planning a visit of less than five nights, we are happy to offer you our Best Value option. You choose the property type and when you arrive, we'll find you the best home available from our vast selection of properties. All properties are right beside Disney and all our homes have private pools. Guests staying for less than 5 nights must also pay the cleaning fee. For guests who want to select their specific home location, we require a 5 night minimum stay.

If you rent multiple homes for less than 5 nights each, we are unable to guarantee the proximity of the homes to one another.

Occupancy
By state law, occupancy may not exceed what is posted for each home (Generally 2 people per bedroom plus 2 additional people on the sleeper sofas.) Maximum occupancy excludes children under three years of age.

Smoking
Smoking is only permitted on your rental home`s patio or in other outdoor locations.

Pets
Pet`s are only allowed in specific homes and require an additional fee. If you plan to bring your pet you must notify us in advance so we can make the proper arrangements.

Pool Area
Children should not be allowed to swim unattended. No running, diving, or horseplay in the pool area. Please bring your own beach towels. You may not use the bath towels in the home, as the pool water will bleach them. Do not bring glass into the pool area.

According to Chapter 515.33 of the Residential Swimming Pool Safety Act: Anyone tampering with or disconnecting pool alarms commits a misdemeanor of the second degree, punishable by a $5000 fine or one (1) year in jail. Please do not tamper with the pool alarms.

Pool Heating
If you would like pool heating, you must make arrangements for it at the time you place your reservation. Pool heating must be ordered for the entire length of your stay. Refunds for pool heating are not available once you arrive, regardless of weather conditions, because by that time the heater has already been turned on and expense has been incurred. Many of our pools are heated by electric heat pump. The desired water temperature is set at 82 degrees Fahrenheit. It is important to note that this temperature will not feel "hot" like a spa, nor "warm" like a bathtub. It is only meant to take the chill off the water so you may swim comfortably. When the air temperature drops below 55 degrees Fahrenheit the pump (which sucks in air as part of its operation), although on and operating, may not be able to bring the water fully up to desired temperature. However, the operating costs remain the same and no refunds can be made should the water not reach temperature in this circumstance. If a pool heater is broken and/or unavailable for any reason, we will do our best to offer you an alternative property with a working unit. If, for whatever reason, we cannot provide a home with a pool heater, our liability is limited to only the amount of supplement paid for the pool heating not supplied.

Limitation of Liability
If you are unhappy with your vacation home for any reason, please contact us immediately and we will make every effort to remedy the problem. Our first priority will be to fix any problems in your current home. If we are unable to solve the problem, and if we deem (at our sole discretion) the problem to be of a serious nature, we will attempt to find an alternate property for you. Choosing to remain at a property signifies your satisfaction with it and thus we are unable to offer any discounts or refunds after the fact. Telling us about a problem at departure time will help us to fix the problem for the next guest-But we want a chance to remedy the problem for you!